1. What this policy covers
This policy applies to information collected through the Movioo website, the Shopify app, and related support and billing workflows. It covers information we receive from you directly, from your Shopify store connection, and from service providers that help us operate the service.
2. Information we collect
- Account and store details: store domain, account identifiers, and basic information needed to create and manage your account.
- Product and media data: product images, product identifiers, product metadata, generated videos, and publishing status needed to run the service.
- Billing and subscription data: plan, credit usage, purchase history, and transaction records. Payment information may be processed by third-party billing providers rather than stored by us directly.
- Usage and diagnostics data: logs, device/browser information, job status, performance data, and operational events used to maintain and improve the service.
- Support communications: messages, attachments, and related context you share when requesting help.
3. How we use information
- To provide the product video generation and publishing service.
- To authenticate merchants and connect with Shopify stores.
- To process subscriptions, credits, and related billing activity.
- To monitor reliability, prevent abuse, and secure the platform.
- To improve product quality, workflows, and support operations.
- To communicate service updates, account notices, and support replies.
4. Shopify and connected services
Movioo operates in connection with Shopify and may use third-party infrastructure or AI providers to generate outputs, store files, run billing, and monitor performance. We use these providers only as needed to operate the service. Your use of Shopify and other connected services may also be subject to their own terms and privacy policies.
5. AI-generated outputs
To create product videos, Movioo may process product imagery and related metadata through AI-enabled workflows and service providers. Merchants remain responsible for reviewing generated outputs before publishing or relying on them commercially.
6. Data retention
We keep information for as long as reasonably necessary to operate the service, maintain account history, support billing and reporting, resolve disputes, comply with legal obligations, and protect the integrity of the platform. We may delete or anonymize data when it is no longer needed for those purposes.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on where you are located, you may have rights to access, correct, delete, or restrict certain personal information. You may also be able to disconnect your store, cancel your subscription, or request deletion of account-related data, subject to legal and operational retention requirements.
9. Children
Movioo is intended for business use and is not directed to children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Continued use of the service after a policy update means the updated version applies to your future use of the service.
11. Contact
If you have questions about this Privacy Policy, please contact Movioo through the support channel available in the app or through the contact details published on the Movioo website.